Terms & Conditions

Last Updated : 01-12-2025

Welcome to Sunrise Global. By accessing or using our website www.sunriseglobalind.com, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. General

This website is owned and operated by Sunrise Global. These Terms govern your use of our website, online store, and services. By using our website, you agree to these Terms. If you do not agree, please discontinue using the website.

2. Products

  • • We sell spices, spice blends, and related food products.
  • • All product descriptions and images are for representation only. Actual products may vary slightly.
  • • Prices can change at any time without prior notice.

3. Ordering & Payments

  • • Orders can be placed through our website only.
  • • We accept payments via [UPI / Credit Card / Debit Card / Net Banking / Wallets].
  • • All payments must be completed before order processing
  • • We reserve the right to cancel any order due to stock issues, invalid payment, or suspicious activity.

4. Shipping & Delivery

  • • We offer delivery across [India / International].
  • • Delivery timelines are estimated and may vary due to location, logistics issues, or unforeseen delays.
  • • Shipping charges (if any) will be displayed at checkout.
  • • Once shipped, the order tracking ID will be shared via email/SMS.

5. Returns, Refunds & Replacement Policy

Since spices and food items are perishable:

  • • Returns are accepted only if the product delivered is damaged, expired, wrong item, or tampered.
  • • Complaints must be raised within 48 hours of delivery with photo/video proof.
  • • Refund or replacement will be processed after verification.
  • • We do not accept returns due to taste preferences or opened/used products.

6. Cancellation Policy

  • • Orders can be cancelled before dispatch only.
  • • Once shipped, the order cannot be cancelled.
  • • Refund for cancelled orders will be processed within 7–10 working days.

7. User Responsibilities

  • • You agree not to misuse the website for fraudulent or unlawful activities.
  • • You are responsible for maintaining the confidentiality of your account and password.

8. Intellectual Property

  • • All content, including text, images, logos, and product designs, is the property of Sunrise Global.
  • • Copying, reproducing, or using our content without permission is prohibited.

9. Privacy Policy

  • Your personal information is handled according to our Privacy Policy available on the website.

10. Limitation of Liability

  • • We are not liable for any indirect, incidental, or consequential damages.
  • • All products must be used as per instructions and for intended purposes only.

11. Governing Laws

    These Terms are governed by the laws of India. Any disputes shall be handled in the courts of Unjha.

12. Contact Information

For queries or complaints, contact us at:

Email: info@sunriseglobalind.com

Phone: 9624254290, 9574785185, 8347636171

Address: Ground, MU. SR. No-7/38/9, Opp - Tulsinagar, Visnagar Road, Unjha, Mehsana, Gujarat, 384170.